Network Performance Group (NPG) consists of network management professionals with a wide range of knowledge and experience and a strong service orientation. NPG staff share a unique passion for providing proactive Network Monitoring and Management that brings real value to our customers. Our network professionals bring well over 100 years of collective experience in network monitoring and management, network design, issue resolution and NOC operations management. NPG personnel are known for their flexibility and the ability to clearly distill what really matters and engineer a monitoring solution that delivers for our customers.
Our NOC Engineers
Our Engineers are the best in the industry. In order for an engineer to be invited to join our team, they must first display a career commitment to providing first class service in the network monitoring field. They also must possess an expert knowledge in their area of specialty. Our certified NOC engineers average ten years of experience in the industry. Internal escalation procedures ensure that a senior engineer is always available. We follow these strict requirements in order to ensure our clients' complete satisfaction. Above all, each of our experts is an excellent communicator whose expertise and dedication to customer satisfaction ensure that your time and money are be well spent.
Our Account Managers
Our Account Managers are dedicated professionals who are direct in their approach, attentive to detail and know how to listen. NPG Account Managers average over ten years of experience in the networking field. Each Account Manager will work hard to provide you with the personal attention and professional information you need and deserve. They see their role as your partner, working together with you to identify and meet your needs.
Our Administrative Staff
Our Administrative Staff ensures that all of the details needed to support your needs are completed in a timely and accurate manner.
Our Company’s management team (http://rcig.net/management_matthews.html) shares a wealth of combined experience in the information technology industry. The NPG management team has a history of launching and growing successful technology businesses based upon listening to the needs of the market and delivering solutions that add value to customers. They are wholly committed to both our company’s growth and our customers' satisfaction.